Simple dusting is sufficient for day-to-day upkeep of your chandelier. Do not use any chemicals or sprays, because they may damage the glass of your chandelier.

No, it is not recommended to clean the glass of your chandelier in the dishwasher.

For a thorough clean, use a dry clean microfiber cloth for the outside of the glass. Using a dry cloth ensures that no chemicals or moisture are introduced, which could potentially damage the glass. For the inside of the glass, use a cotton tip type of wire rod. The cotton tip bristles are used to wipe off any smears or dirt, similar to using a finger.

If the glass has stubborn stains or marks, you may need to use a gentle cleaner specifically designed for glass surfaces. However, always test it in a small, inconspicuous area first to ensure it doesn't cause damage.

It's best to avoid using regular cloth or paper towels, as they may leave lint or scratches on the glass. Stick to using a dry clean microfiber cloth for the outside and a cotton tip type of wire rod for the inside.

Payments are accepted via credit card, debit card, or checks with a valid billing and shipping address. We accept all major credit cards.

All pricing may be subject to change without notice. All pricing is shown and charged in USD.

A 60% deposit is required to start production. The balance is due when the chandelier is ready for shipping or pickup.

The cost is calculated according to the total amount in the order. All prices reflect U.S. currency.

Shipping charges depend on the product and location and are calculated at the checkout. Shipping charges for orders within the Contiguous United States include insured door-to-door delivery to easily accessible locations (without the use of a lift gate).

Yes, additional shipping charges may apply for shipments requiring a lift gate, as well as items shipped outside the Contiguous US, or to remote/outlying locations.

Please allow up to 7 - 9 weeks for delivery. In some cases, the delivery time frame may be shorter depending on certain circumstances.

No, delivery times are not guaranteed. Factors such as location and shipping carrier may affect delivery times.

International Shipping is available through FedEx Express or Air Freight. Delivery charges are FOB to port or door-to-door depending on the shipping type quoted. The client is responsible for all customs duties and other fees associated with importing their order.

Due to the custom design and manufacturing of our products, a signature is required on all shipments above $500 to ensure safe delivery.

We are not responsible for any package loss. If a shipment has not been received it must be reported to our Customer Service team within 30 days of the original ship date.

We are not responsible for uncollected packages nor any associated costs incurred.

All sales are final. Orders are non-returnable and non-refundable.

For general products, the warranty is valid for one year from the date of shipment and covers defects in material and workmanship. The warranty for LED products is two years from the date of shipment and covers any defects in material or workmanship.

All damages and/or defects should be reported within thirty (30) days of receipt. Please send the invoice number, tracking number, photo documentation of the damage (in original packaging), and your contact information to our customer service team.

The warranty covers the standard finish against cracking, peeling, excessive fading, and corrosion during the warranty period. LED arrays are considered defective if 20% or more of the individual LEDs fail to illuminate.

The warranty could be voided if the products are mishandled, improperly stored, incorrectly wired, transported, installed, operated, or maintained. It's crucial to adhere strictly to the specified guidelines to ensure warranty coverage.

The warranty excludes failures resulting from acts of nature, physical damage, exposure to adverse chemicals or substances, environmental conditions, vandalism, fire, power issues, vibrations, and animal or insect activity. Additionally, failures due to negligence, improper use, installation, handling, storage, maintenance, or service are not covered.

To maintain warranty coverage, it's essential to use the products according to specified guidelines. This includes proper handling, installation, operation, and maintenance as outlined in the product documentation.

For the complete warranty policy, including coverage details, exclusions, and limitations, please refer to the Galilee Lighting, Inc. Warranty Policy.

We are not responsible for any costs related to installation, removal, or re-installation of our fixtures. We advise carefully reviewing fixture specifications and installation instructions prior to installation and utilizing the services of a certified electrician.

Proper wiring is essential for safe and efficient lighting installation. Ensure power is switched off at the main service disconnect before beginning. Follow the manufacturer's instructions carefully, or consider hiring a licensed electrician for assistance with wiring to ensure it's done correctly and safely. We assume no liability for any personal or property damages from installation by a non-licensed professional.

The holes at the top of the glass are based on the weight distribution of the piece itself and not based on the direct geometric center of the glass. Since these are hand blown pieces, the weight isn't always completely even. The holes are cut that way so the pendants can be hung as straight as possible. The hole is cut with a 1.75 inch gap, (slightly larger than the E26 base socket set) so that you have some wiggle room to adjust the shade to get it to hang straight. We encourage you to attempt to adjust the shade by simply moving the position of the opening on the threaded end of the fixture where you attach the globe.

For instructions on installing G9 lightbulbs, please refer to the G9 Lightbulb Installation Guide.

For instructions on installing G4 lightbulbs, please refer to the G4 Lightbulb Installation Guide.

For instructions on installing a double canopy, please refer to the Double Canopy Assembly Guide.

For instructions on installing a single canopy, please refer to the Single Canopy Assembly Guide.